he will be selling the wrecked car and parts at 'FAIR MARKET VALUE" not 'SALVAGE" My impatience brought unnecessary turmoil. Regards, Business I have attached a copy of the invoice where we sold the transmission to the customer. I did NOT sign or return this documentation. Regards. EAST COAST AUTO SERVICE your specialist in repair and maintenance services (561) 740 1020. Review: After several conversations with [redacted] and [redacted] at East Coast Auto Source in Bedford, VA, I put a $500 credit card deposit on a 2005 Chevy Avalanche, then bank wired the remaining balance of the purchase price per their instructions. Find your next car at East Coast Automotive Inc. in Essex, MD. I have never bought a car online before, but I called George(later found out he's the owner) and found out details about the car. Response: Also they listed the car with AC but it wasn't cooling enough, and the right side wasn't blowing as much. Glassdoor gives you an inside look at what it's like to work at East Coast Auto Source, including salaries, reviews, office photos, and more. by Sean from Bedford, VA | November 12, 2020. recently. Friday, July 11th, Mr. [redacted] called to inquire regarding a 2005 Chevrolet I did receive a sales contract after these transactions. On March 30 at 2:18pm (Pacific time) I texted [redacted] to tell him that his box has been return back to them and asked for my refund again. I called and I negotiated the price with [redacted] and I asked [redacted] if I can buy whole entertainment system off from Lexus 2004 which totally 6 pieces that we agreed on the price for $1600 instead of 1 piece. East Coast Automotive Inc. is founded on trust, integrity, and respect. its clearly that they don't have any of the part that I order and try to take my money and sent me whatever they have. BBB Business Profiles generally cover a three-year reporting period. But we wasnt able to get a loan for a salvage car and east coast kept our depositDesired Settlement: We would like a part we might need. I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. There are currently no open jobs at East Coast Auto Source listed on Glassdoor. . [redacted] told me she will instruct one of their technician to inspect the car the following morning and she will let me know, at about 09:38 I called [redacted] and asked him about the problem, at this moment he told me he does not know the exact problem the car has but they can sell the after market part to me and would have to take the car to local mechanic to fix it rather than the Jaquar dealer. We were delayed on our end on pulling the parts and shipping across country. Response: [redacted] refused to give me refund and try to tell me that whatever I had return to him he will deduct 25% restocking fee which was never been told before. agreed to place a deposit via credit card. On March 02 15 [redacted] text me that he got everything in today and ask me for my shipping address so he can get all of my 6 pieces ship out, but he also ask me again what year of the car that I order?? I called [redacted] on Tuesday March 31 to talk to [redacted] and [redacted]. He further told me he will discount the sale price for $4200 but I most put a down payment for him to hold the vehcle for me, which I pursue and gave my debitcard info to withdraw $1000 from my bank account. No verbal disclosure of non-refundable deposit practices was ever made and I signed no documentation. Due to the fact the initial agreement of [redacted] coming through with some monies to help offset the expensive repairs due to his lie are gone as he no longer works at East Coast Auto and [redacted] and [redacted]'s offer does not compensate for the lie (think about it, we had to buy all these parts, seats and a wrecked car because of the extensive SALT WATER DAMAGE and we paid $19,900 for what we were told was FRESH WATER DAMAGE, that would have come with a cost to repair but not ANYTHING COMPARED TO WHAT IT HAS BECAUSE OF THE SALT CORROSION). It is procedure for us to email our customers about signing of paperwork. I never receive any item. He also misrepresented the mileage on the transmission. Used Car dealership All makes and models Financing available When I spoke to him on the 8/22/2013 to tell me what exactly wrong with the car he told me it might be the motor which I believe is the transmission and I could recall when I wanted to switch from BMW to Jaguar on 7/16/2013, I asked him to tell me the problems which the car has he mention that” is the timing chain”. . 4180 Rocky Ford Rd Bedford, VA 24523. After talking with George on Friday, (before he actually received the letter), I felt like I probably misrepresented the business with my complaint. Consumer This is the East Coast Auto Source company profile. 3.0 out of 5 3.0 . For your reference, details of the offer I reviewed appear below. [redacted] reply "Yes it was 6 pieces in the box" I waited 5 more days to receive the box. Sent: Thursday, May 29, 2014 8:32 AM I ordered 6 pieces and this company ship to me 1 piece by 1 piece. We have an A.S.E … 2019 Ford … Review: My husband [redacted] dealt with [redacted] the salesman from East Coast Auto Source, Inc. as he was buying the 2007 XKR 2D Convertible Jaguar for $19,900.00 sight unseen and with the full knowledge it was a water damaged car. We told him that we did not do these repairs at our facility. I wanted to talk to George or someone before doing this. I bought a suv from east coast auto source. You were more than welcome to pick up the vehicle. [redacted] called on August 22,2013 (seven days after the contract was past due as he admits in hisstatement) and asked that we give him an exact price to repair. I really don't want his business hurt because I jumped to conclusions.Sincerely,[redacted]###-###-#### The refund was not completed. [redacted].Sincerely,[redacted] F. Aznavorian President AutoSource is the nation's largest dealer of branded title vehicles. East coast auto source was listed (Lexus RX330 dvd Roof Mounted for $450). He said he would contact me when he was ready. 3 East Coast Auto Source reviews. CarGurus User. Response: Reported anonymously by East Coast Auto Source employees. I am very disappointed in the business practices of George and his staff.Desired Settlement: An explanation would be nice. Dollars thre was no stipulation on or about this transaction stated that there is no refund period I reach out to the company for my refund he told me there iij s no refund I would like to get my money back. Later, it was realized the title we had received was for another WHICH WAS A LIE THEY CLAIMED THAT THEY GOT ALL OF THE SHIP TO BE SHIP OUT 3 WEEKS AGO. they claim that there is a second box was also ship to me as well. Mr. [redacted] returned the vehicle to us on Friday, August 1st and it has been discovered an oil line seal within the turbo was leaking causing his mechanical issues. Thanks a lot once again. On March 11 2015 I texted [redacted] again for the tracking number. East Coast Auto Sales & Service Center will help you find a vehicle that fits your budget and lifestyle. We will refund the $500 deposit that was put down. our inventory. This situation just doesn't make sense, if they couldn't get the vehicles's title, how do they have possession of the vehicle in the first place? Customer called back at a later date and said that he had this done and the transmission was still not working properly. The customer states that Carfax shows no mileage, however this report is an error because Carfax shows 0 miles on a 5 year old vehicle. I have received the SUV. We purchased the vehicle on January 29, 2016. At about 11:14 I send an email to both [redacted] and [redacted] that their is no area I signed indicating that that sale is finally and that I most buy the damaged car and if the page two of the sales aggreement why they did not email it to me to know my leagal obligation and so in this acpect the contract is ileagal and for the fact that [redacted] even lied to me by him misrepresenting the real issue the car has. Sincerely, The mileage on the vehicle was 4,036. I have purchased over 30 repairable vehicles from East Coast Auto Source over the past 5 years; some for myself and family and others to repair and resell. This website was reported to be associated with East Coast Auto Source, Inc.. Add contact information for East Coast Auto Source, Inc. We got a loan for a non salvage car so we dont need a car npw just a part . 2. Review: I purchased this vehicle from the above mentioned dealer, and on other postings for other vehicles it will tell you the mechanical problems that it had but it din't listed any for the one that I bought, so I trusted them, but when I took for test drive, they told me it didn't have enough gas so I could drive it only on the parkin lot, which it was packed with cars, therefore could not drive much. I originally sent the complaint well after the fact as the car (which by the way is still not running) as [redacted] who lied to us about the water damage being "FRESH WATER" when in fact it was "SALT WATER" told us to get back to him and East Coast Auto would help with some of the repair costs, and that has taken several months. We will allow Mrs. [redacted] to apply the deposit to any future in-stock vehicle purchase, as we have already offered her. away) Get this seller's phone number. We are still very willing to work with you to assist you in getting your Jaguar running. 3.0 out of 5. Response: [redacted] text me that he wouldn't take credit card or check. Hello [redacted],Thanks for making the follow up on the complaint. Response: 995. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I feel like since I had a problem with the enigne since I installed the motor, they wait so long to respond to me and that their mechanic acknowledged that the engine had problems that they should honor the warranty. I then took it to another mechanic at [redacted]'s automotive garage. East Coast Auto Source Reviews. I also want this complaint to be put on the Revdex.com site for all to see so that hopefully no one else will be balked by [redacted]. This van has been extremely well taken care of with only 195000kms on the clock. And spending a lot of money on diagnostics.Desired Settlement: I want this to be resolved in one of three different ways in this order of preference:1. They have always been very friendly, respectful, accommodating, helpful and personal. Mr. [redacted] stated the engine was running well, made no noise, and did not smoke and that he would continue to drive the vehicle. I am very upset with their poor professionalism. And the car didn't have power, it had slow acceleration with high revolutions. I will most … As a matter of policy, BBB does not endorse any product, service or business. East Coast Auto Source has been in business for over 20 years. I have also included a copy of the title showing the mileage to be 177, the correct mileage was pulled from the vehicle on the date it arrived to us in January 2016. Around 3 PM, I get another email with my deposit refunded back. when I ask for refund [redacted] replied that they are getting it to ship out. Salaries, reviews and more - all posted by employees working at East Coast Auto Source. Overall. ID number [redacted], Most of the information Mr. [redacted] said is not true, I was never trying to renegotiate, and he misinformed me from the day one about the problem the vehicle has. Still saying he contacted them 10 days after he purchased the motor and that they are lying, he contacted them several times about this engine. So yes [redacted] I had my husband call you back as he was the one involved from the get go and I am the one handling the correspondence on his behalf. Consumer I found the part that I want to buy and I called them on Feb 26. Mr. [redacted] has contacted us and advised he is retracting his earlier complaint. As for allowing credit to purchase parts, that is a separate entity and we are unable to transfer funds; especially as this is a non-refundable deposit on a vehicle purchase. Chevrolet truck, not the 2005 Chevrolet Avalanche Mr. [redacted] had inquired East Coast Auto Source. [redacted] advised me that a new oil pump and bearings would not help. They said they need to detail and get the suv ready and because I loved in ** but was buying the suv in VA it need to be shipped. Used 2000 Honda Odyssey LX. After looking into this matter, there were delays and some confusion as to all the six different parts that the customer needed. He was advised at the time the vehicle was being I've paid for a Carfax report on the vehicle and I've paid for the bank wire of the money. Dealer website. The thing that people need to be aware of is that ECAS deals mostly in "repairables", or cars that... are MEANT to be fixed. I suspect that he probably does so much business(he didn't have time to call me back Monday morning) that maybe he doesn't care whether he sells me anything or not. I asked them in the email to refund my $1000 into my bank account or I will pursue the issue to court. [redacted] lied and he should be held accountable for his lie as it has cost us greatly and he has misrepresented East Coast Auto Source, Inc. Response: Buyers Order stating “Waiting on Title. Response: Why on earth would my husband Larry take up this menial offer. Aug 27, 2020. Dealer was polite and informative in telling me the vehicle I was looking for had been put on hold. $$ East Coast Auto Source, Inc. 4180 Rocky Ford Road Bedford , VA 24523 [Map] Phone: (540) 586-5713 Toll Free: (800) 869-0655 Find here your vehicle + View All Makes - Show Less Makes. I will still honor our offer to the [redacted]’s to purchase the remaining parts and/or parts car at a reasonable market salvage price in an effort to show goodwill. Mrs. [redacted], on Friday, July 18th and agreed we would continue to Exterior Color: Silver; MPG: 16 City / 23 Highway; Drive Type: 2 Wheel Drive - Front; Engine: 6-Cylinder; East Coast Auto Source (5.17 mi. so I did told [redacted] that if too hard to get my part out from the car please cancel my order and refund my money back. Thanks As a result, I requested that the $100.00 fee I paid be refunded. I really would like the letter removed after he responds, because of the misunderstanding. We are a full service auto repair shop dedicated to exceed … The only conversation we ever had was with Mr. [redacted] when he returned my phone calls and we discussed East Coast Auto Source purchasing back his remaining parts and/or parts car, which he agreed to at the time and seemed pleased with that resolution. He wanted to return the transmission and receive a refund. All I was able to talk to was [redacted] who was the one who sent both emails to me. contacted our office, speaking with [redacted], advising he had sent the wire He said if I wanted it, I should give him a $500 deposit on my credit card to hold it. I talked to their in house mechanic and he said there was a problem with the oil pressure. Premium service for the best automotive brands. We were then told that check would be cancelled and a new check would be issued, however this did not occur and therefore he has not fulfilled the purchase. Well we have been trying to get this car working for almost a year with several more thousands into it. The next day March 24 15 [redacted] Sent me the tracking number which showed that they shipped on March 23 via [redacted] which show only 7lbs box. We advised we would be in contact once we Business The refund was not completed. [redacted] keep delaying my response. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 4180 Rocky Ford Rd Bedford, VA 24523. [redacted] and [redacted] was lie to me all the way. He claimed it was 4000 miles when actually the mileage could not be determined. Bedford, VA 24523 [Map] Phone: (540) 586-5713. Customer purchased transmission on September 1, 2020. The dealer has been indeed very accommodating since I first communicated the problem to them. They have earned a customer for life! not be receiving the title for the truck and therefore unable to complete the I wish for this business to properly and fairly refund the $100.00 I paid. We will be sending out a check to Mr. **, tomorrow, April 14th, via 2nd Day Air. As for the seats we got from East Coast Auto at a discount, that is also not true as they did not discount them at all ([redacted] didn’t even know that we got the seats until last week when he called my husband). . So I took it to the manufacturer's dealer, since they were the expert on that vehicle but they were going to charge me a lot of moeny, so I took it to another mechanic and he also told me it was the turbo that was not working and the rubbing noise , was that the rear frame of the vehicle was broken and needed work, hence the noise while applying brakes and turning on curves. Consumer ?Desired Settlement: I want my sales contract fulfilled. I have the car fax records to support my allegation. Consumer Why give a deposit if that won't hold a car til Monday? East Coast Auto Source, Inc. 4180 Rocky Ford Road. Their close of business was 1:00 PM on Saturday, so I planned to contact them Monday morning early. Parts Specialist This will be the last response as it is clear that East Coast Auto's resolve is not fair and we will not be taking [redacted] up on his salvage offer. East Coast sold me a BMW twice the amount of money its worth, I also bought a $2000 warranty they knew that the car was known for getting water damage on that model and they sold me a car without making the proper repairs prior not even two years later. Have the dealer fix turbo and everything else that is causing the mechanical problems and fixing the rear frame (don't need to fix the body) and everything covered by them labor and parts completely free of charge We had difficulty finding a transport company to move the SUV to you. Here we are again with this weeks list for your pick and pull must. 65 reviews. Response: I will wait for the business to perform this action and, if it does, will consider this complaint resolved. . East Coast Auto Source . Vehicles available at: East Coast Auto Source (3.0 out of 5) 65 Reviews. She has contacted a lawyer. Business Mr. [redacted] had no problem with the agreement until it was over sevendays past due. for it. Upon notification, we have contacted [redacted], husband of [redacted], and have offered to purchase some of the balance of his parts from his parts car to help him offset some of his repair cost in an effort to be a win-win for both parties. This was picked up and delivered to you on May 29th. After I installed the gauge the oil was low. But he hasn't attempted to offer even as much as an excuse as to what happened. Regards, Review: On 7/11/2013 I went through East Coast Auto Source Wesite and I saw 2002 BMW X5 asking price$4400 which I called to inquire if the vihcle is in stock and whether their are any issues with the it, I spoke to the sale rep Mr [redacted] who told me the is still available and the only problem the vihcle has was the timing chain and the front bumper dent. Best Match; … We then processed his deposit Our reports cover every category imaginable! 611 INDUSTRIAL AVE. BOYNTON BEACH, FL, 33426 (561) 740 1020 . Response: Consumer I guess I expected him to at least apologize and offer to find me something else or do something???? (Please note, this contact is already after I initiated my refund request from *******, and verbiage about a "non-refundable" deposit has been inserted by East Coast Auto, Inc.; this represents the first time they made such a claim/disclosure.) However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They had me come by there so their mechanic could look at it and he also agreed with me that it had bad oil pressure. This is no different than [redacted] Aznavorian calling my husband back and not you as he is more versed. I went back within 10 day of my warranty running out they said that there was nothing they could do because they already had paid the third party the money. Response: For your reference, details of the offer I reviewed appear below. The dealer has been contacting me even after business hours to answer any questions that I may have or with updates about the vehicle's status and to make sure that my needs have been met. We strive to to give accurate description of these repairable vehicles to the best of our ability. After the purchase of the $19,900.00 supposed “fresh” water damaged car my husband contacted [redacted] again on several occasions so obviously he did not bother to tell the owner “[redacted]” who wrote the response that he had lied. ****** *****. I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I'll keep the car, but have the dealer give me $3,000 in cash back for repairs (Since I don't trust the dealer any more)3. I called again, trying to find what's going on. Response: [redacted] (sale person was pick up the phone). which mean he doesn't know what I ordered but he said he got everything which is a lie and trying to ask me to wire money to them. [redacted] a sales person for east coast told me that there was nothing he could do for me because they already paid the other company for the engine. Now 1 month and a half later I have not received any suv or confirmation about the suv. which I still give me them time and tried to understand about their situation. Fantastic experience buying my car. I further mentioned that, if the proper refund process was not initiated, I would be contacting your office. 2011 Mazda BT50 3.0tdci club cab! We purchase auction and trade ins, bank repo theft recoveries and minor damaged vehicles. 4180 Rocky Ford Rd Bedford, VA 24523. All content is posted anonymously by employees working at East Coast Auto Source. However, on 7/16/2013at abour 0835 I called Mr [redacted] if I can abort the transaction since my wife is not feeling the hold deal and I rather forgone the car than my marriage which he told me the sales are final and their will be no refund. This business is very unprofessional and they have completely wasted a week of my time, many phone calls and my money! East Coast Auto Source benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Customer, to this date, has not returned the item to us for a refund, therefore no refund has been issued. On 08/17/2019 at 2:27PM, I contacted "George" with East Coast Auto, Inc. via telephone requesting to purchase a vehicle (their stock #*********). Response: [redacted] ask his boss ([redacted]) to approved on the sale which [redacted] did approved. When it was time to do it, he said he wasn’t paying. We are willing to refund the customer the $1550 as he has requested. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. On 08/30/2019 at 6:13PM, I contacted ******* again via email, this time including her ******* as well, and again requested the fee refund. We offer Mr. [redacted] our sincere apologies George requested that I pay $100.00 to hold the vehicle, which I did via my debit card. I purchased a car for East Coast Motors. As soon as we had the vehicle delivered it was apparent that it was in salt water. View East Coast Auto Source's complete inventory on AutaBuy.com. 65 reviews. We want to offer our apologies for [redacted]'s failure to communicate which parts were coming from our inventory and which parts were special ordered; which has caused alot of this confusion. With the free Auto Club App, you can enjoy your favorite AAA services wherever you are. Thank you. Business Used Cars For Sale under 9,000 Miles and Less than $8,000 at East Coast Auto Source in Bedford, VA. 4180 Rocky Ford Rd Bedford, VA 24523 88 Cars Available (3.0 out of 5) 64 Reviews I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Business Salvage pricing? [redacted] after reading the response all I can say is my husband asked [redacted] on several occasions if the water damage to the car purchased was fresh water or salt. We advise all our customers to please call. Since bought, the vehicle has been in mechanics, unable to enjoy it. Thank you, BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We have enjoyed serving our customers automotive needs for over 25 years and will continue to grow together. At the time of the sale a year ago, the actual cash value of the car was $39,565. Review: We put a $200.00 deposit on a car and they cashed it even before we could get a loan. Monday-Friday 8:00AM … In received the title to complete the sale.

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