Rental car damage is a two-way street. There is no mention on my confirmation that I had to have written proof of insurance. The Property Damage portion of the at-fault driver’s insurance policy is used to repair your damaged vehicle and the policy will also provide you with a rental car. We were SO happy that we had Chase Sapphire helping us resolve this issue. I have been renting more cars lately for work - often arriving late at night when hard to take pictures. This is the perfect time to talk about what happens when a rental car is damaged. In my experience if there is damage to a vehicle the rental company claim funds from the hirer and the damage is Never often repaired ? var content_container_margin = parseInt('340px'); I would say that 30% of the time they try to accuse me of damage. The fact that the return agent focused on a section of the car that wasn't clear in the photographs doesn't allay my suspicion. According to its records, the Air Force wouldn’t allow Budget’s roadside assistance provider to enter the base for “many weeks” without clearance through the proper military channels and without being accompanied by a rental-company representative. Renting a car is a jungle with these animals trying to tear open your wallet with false accusations of damage which have probably been paid for over and over again by unsuspecting dupes. The company dropped its claim against her son. They have clout with these agencies, where an individual does not. I rent all the time in the US, and havge never had a single problem being charged for very minor dents. Accused of a scratch that I was quite sure was noted on the pickup damage sheet but the agent insisted there were two scratches now at return and one was new. Renting a car is like making a deal with the devil so no matter how smiley they are when you collect there is always a shark waiting to eat you at the other end. She looked at every scratch, and then eventually focused on the rear left bumper. One time I said “Let me show you the photos” the agent said “did you take photos of underneath the car?”. Living and learning!!! The one caveat with using your insurance is there’s a cap on the number of days. I don’t think this is available outside the country. No damage to semi, but gave them card with insurance info. Perhaps the damage really wasn't there when you picked it up. Stay away from Budget. Don’t give your landlord reason to come after you for additional expenses: Your landlord can use your security deposit to cover unpaid rent as well as the costs of repairing any damage beyond normal wear and tear. If they report the damage BEFORE leaving the lot, then we look at who had it last, file a damage report with renter not present, take it to the main lot and set it for repair. There were two fairly significant pieces of damage to it when I picked it up. I seldom see anyone inspect the car in the US for anything other than very obvious damage. If you have questions about the type of damage eligible under FEMA programs, you can call the FEMA helpline at 800-621-3362 or TTY 800-462-7585. I was hit with a 744 euro bill for “damages.” I also took photos and sent them to Chase. “Before” and “after” snapshots of your rental are a must. I once got charged $400 by Europcar for damage I didn’t do. Check your insurance policy to see how much time you have on your rental car payments. , She kept looking at the pictures and typing, and eventually told me I could leave, though she clearly wasn’t happy. The same thing happened to me in Gerytwo Years ago. On the front bumper, under the license plate area we’re some areas of chipped paint. I Finally Visited Crete: My New Favorite Greek Island? Found inside – Page 84And if you're renting from Enterprise—or any other car rental company— you ... allow an unauthorized person to drive the vehicle, leave the car unlocked or ... Also, if one finds damage, there are no employees anywhere to tell and usually no one picks up the courtesy phones, so it is necessary to return to the rental counters and get in line again. There is no mention on my confirmation that I had to have written proof of insurance. //--> Always always always no matter how much of a hurry you are in TAKE THE PHOTOS. Videoing is now my standard. If someone hits your parked car and remains at the scene, treat this as any other car accident, and follow the steps listed below. Like Lucky I have credit card insurance so had there been damage I would have just claimed it. In checking my credit card charges I find that I was charged $596.27 for this insurance which is more than I paid for the rental. In most states, the landlords must provide an itemized list of the expenses. I had such issues in all parts of the world (US, Latin America, Europe, South Africa, Asia) and that's one of the reasons I'm renting much less frequently than before. But I have been accused many times, but always had the video material to prove otherwise. I got Pictures of the Damage. The funny thing is that you would only see the crack when the light came from a specific direction. I think it's important to mention that this is not typically an issue in the U.S. Few check anything when you return and I never photograph cars here before leaving. 5. Adding Rental Coverage Pays Off. Found inside – Page 319relieve the customer from liability for damage to the vehicle up to a ... leaving his rental car parked at the Marriott Hotel where the meetings had been ... I would think the paint mismatch between the two panels would be a dead giveaway that the bumper was previously repaired. If the other driver leaves a note, or worse, escapes the scene, search for as much evidence as possible so that you can be reimbursed by your insurance company. Cars might not be as pristine as the name brands, but had a more local experience. Found inside – Page 603The trial court found ap- care under the circumstances could properly pellants ... that after leaving the final judgment , awarding appellee damages Bronson ... Most of their conversations seemed to be focused on how to get me to take responsibility voluntarily because they didn’t have their copy of the rental agreement, couldn’t prove my carbon copy was fraudulent, and couldn’t prove that I had left Italy. Please view our advertising policy page for additional details about our partners, It had been a ridiculously long travel day, and it was approaching midnight (we flew from Tampa to Charlotte to London to Athens to Chania, and, I was with my mom and her partner, and as you can imagine, we were all exhausted at this point, The car rental office was in a poorly lit area, making it tougher to get good pictures, I was certain the damage was there when I picked up the car, I was assured that any damage to the car was documented in pictures, The pictures didn’t show that this part of the car wasn’t damaged. That being said, the one time there was a close examination in the US was at Avis in Newark, when the employee reached under the car and pulled a black plastic part down and then told me I had damaged it somehow. You've been on vacation for the last two weeks and don't have a care in the world, driving around in a rental vehicle that you are just returning as you get ready to hop on a plane to your next destination. This is good advice ANYWHERE. Brentley! When I returned the car two months+ later, I had numerous issues. Which can be easily modified through the file properties. What if I hadn't taken that photo, you might wonder? If you own a car, talk with your insurance agent to see if you're covered for damages on a rental car before you sign up for a "collision damage waiver" with the car rental company. In some cases, the waiver could add another $30 a day to your bill —sometimes as much as the rental cost. I truly don't know if those places were there when... A few months before the Covid shutdown, I rented a cheap economy car (Hyundai Accent, I believe, with nearly 50k miles on it) at OKC airport via Hertz. I never ever trust car rent rental companies, especially in the poorer countries ( eg; Crete ). We both agreed we couldn’t tell one way or another whether the damage was there based on the pictures. However, you don’t have to wait for that bill to arrive to begin your own claims process. Found insideBrand walked around the car, surveying the damage. ... By the time anybody found them he would be close to Vancouver, if not already there. Again, you can start by deducting the amount of damage from the security deposit. That is typical practice in countries like Greece and Italy. Make sure you gave your tenant a move-in checklist when they signed the lease. There are literally hundreds of rental companies that seem to get most of their business from hotel referrals. Whether a tenant moves out voluntarily or after an eviction, landlords often find themselves not only cleaning up and repairing damage, but also dealing with personal property left behind. Do not leave the title in the vehicle. Wore case scenario, request to see the vehicle records. That’s a good question. Her takeaway seemed to be that I was therefore responsible for the damage, while my takeaway was the opposite. In the meantime, I paid the $1,700 out of my own pocket so that Hertz would get off my back. Phrases such as “Anything smaller than a quarter doesn’t matter” — usually uttered by a car-rental representative when you return the car — should be interpreted as warnings, not reassurances. On 27 August 2019, new legislation took effect, which will affect tenants’ liability for damage. Three different times and locations, they tried to get money from me for body damage or stained interiors. Found inside – Page 156One evening while we were sitting out on the deck after finishing off an ... Instead of renting another car, I continued to use the damaged car until I ... googletag.enableServices(); If the rental company finds new damage to their car after your rental, they will charge you for repairs. After you research your state laws, you should begin reaching out to the tenant by delivering a written notice of abandoned property, also called a notice to pick up personal property. This book is the bible on subrogating those claims. So far Avis is reviewing the case. What makes it attractive is that it is charged per Rental, *not* per Day. Second time it was Avis at LAX. If the security deposit does not cover the amount of damage done, you can take your tenant to court to hopefully get the rest of the money you are owed. FWIW, my experience renting cars in Europe is that the employees are much more thorough upon returning the car than they are in the US. The agent was very unhappy marking the damage while I was taking pictures. Lee Lau - xxx-er is the laziest Asian canuck I know. Found inside – Page 91In 1972, LaPlaca was national sales manager for the Hertz car-rental company. After the constant traveling gave him health problems, he decided to leave ... That in and of itself seemed to cause an issue but inexplicably so because I had an unlimited mileage rental. This. Airbnb Security Deposit – You can also submit a claim up to 14 days after your guest checks out through the Airbnb Security Deposit. If the property is in damage, landlord can send letter to tenant. Stay connected with the latest travel, aviation, and credit card news. Chances are somewhere in there the damage was noted. If there are any glaring differences, there could be damages that you can charge for. I must say that with national/enterprise it doesnt happen much and this is the most reliable rental company. googletag.defineSlot('/1027394/forums_sidebar_mpu', [300, 250], 'div-gpt-ad-adRectangle').addService(googletag.pubads()); I agree with others who say car rental in Europe is a different animal. Does landlord insurance cover damage to tenant property? I had a friendly chat with her and said blah blah well I always take photos anyhow so I will take one, please forgive my being so ridiculous etc. He accused me of damaging the undercarriage. I didn't, and asked Enterprise to prove that they fixed the problem and that it cost €1000 (I found the attachment for €4.50 online). Two Weeks later I see that 1200 Dollar was taken out from My Credit Card. The times I have returned the car at Sants Station in the city and taken the train to the airport I’ve had no issues. I sent Colmus the names of several Alamo executives, to whom she directed her complaint. Approximately 30 percent of stolen vehicles never surface again, according to The Motley Fool. That happened to me in S. Africa. That was a total scam. There are no charges unless/until you actually rent a car. As "Ben" said in comments I think they honestly keep trying until they find someone naive enough to take responsibility. Yes, and Avis charges me €65 per ticket to just send me those tickets (it is written in small letters in the contract) and on top of that I had to deal individually with each small town that was charging me for some stupid violations that I never understood. Many people wonder if this is an uninsured motorist claim. I’ve never had a dispute or actual new damage but one wonders if there isn’t something hidden away in the fine print where they can stick you. I called the credit card telling them it was a scam and to make a complaint, but they just... Had the same problem with Enterprise in CDG. It is reasonable to suggest that the Hertz VCE operation simply knows how to take an advantage of American tourists arriving in the morning (they are likely to rent from Hertz) when they are rather tired. Loss damage waiver (LDW)– Loss damage waiver coverage limits the amount for which a driver is responsible in the event the car is damaged or stolen. Also if they find damage after it was washed it still goes on you - the last renter. I have rented cars for over 50 years and never had a problem with insurance. Joint Center for Housing Studies at Harvard University. It depends in which country you rented the car. All these stories of people getting charged over minor scratches - that would make me crazy! If they refuse to believe them I just walk away and tell them good luck trying to get it on my credit card as I will refuse the charge with the proof I have. From surprise damage charges to unneeded insurance and now to missing cars — it’s imperative to document everything during your rental. In some areas, landlords can charge a pet deposit. Sounds like rentals at MUC. A few weeks went by and I called to check on the status of the rim which I told them I did not damage. Four years ago in Edinburgh rented from Enterprise and the hubcap on one wheel showed visible damage. "CDW" is similar, but it only covers losses caused by collisions. 3. Film the Car and also the Employees who accept the Car. Current body shop finds damage to car sustained in 2010 was never repaired, current body shop obtained paperwork from 2010 accident. As a result I give them thousands of dollars of business every year. I always rented cars that were severely damaged almost to the point I needed to do a 360 video to show all parts. Avoid returning a car when a car rental location is closed. This is something I always do… well, almost always. Before leaving for US, we were staying in VCE Garden Inn for 2 nights with plans to spend an entire day in Venice before taking an early morning flight from VCE. As much of a pain as it was getting documentation for reimbursement from this Oklahoma renter, I can't imagine it would be any easier from a site overseas, especially Crete. Bill for several hundred dollars for repair estimate. Unless you are traveling at super peak time, when on crete it may be easier and cheaper to just take a taxi to your hotel and deal with car later when you are ready. Obviously, if there was pre-existing damage that was noted on your rental car, then Enterprise should have signed off on your car, thanked you for your business and let you be on your way. You don’t want to be uncovered. OK, so the good news is, if you have collision coverage, your policy will pay for the damage to your vehicle after the deductible has been satisfied. I turned a car in after hours at GEG and was accused of damage two weeks later. Car was taken to a body shop not on preferred list. Plus, you’ll connect with other readers who want to make the world a better place. And received the Money Back. I have to say that once they know the charge card is Amex platinum, there never seems to be an issue. Heller’s case is a reminder that the rental car industry is rife with dangers for consumers. Car rental companies desperately want you to buy their collision damage waiver, or CDW (sometimes also known as loss damage waiver, or LDW), and will go … The damaged vehicle statutes state: A. Damage to the Property: A landlord can sue a tenant if the tenant has caused damage to the property. After some negotiating, they dropped the charge. Found inside – Page 5The car was under the charge and in the care saw - mill , for a sash and ... The next day after leaving is reversed , and a venire facias de novo awarded . It could have happened in a parking lot, or when a valet was parking your car. You’ll see the charge on your statement, and you may receive a notice via email. You’ll probably be charged immediately after you return the car. Such tourists do no check the cars and are in a hurry to catch the flight in the morning. As a Presidents Circle, I went straight to the Hertz booth on the parking lot and was given already prepared contract while told that the car had no damage. First time with hertz in in Munich and took over 2 years to resolve. (Minor dents, otherwise hard to notice, create shadows.). On the protocol there were several scratches in the same area marked, but they insisted that this particular one was not marked. Found inside – Page 16leave gets damages for emotional distress ( 4th 273 F Cir . ) ... 818 ; DOL proposes repeal , -Improper use of gasoline card , car rental workSee generally ... But there’s a decent chance (30-40%?) Hertz Germany looks for damage carefully or more than that, according to some. Found insideI had feared he might take the train, which would have meant leaving Lydia alone with the rental car. At the end of the road, the target turned away from ... 1. The female staffer who showed me the vehicle said it didn't matter. 2. I suppose all’s well that ends well, but there’s still a lesson to be learned here…. Specially not in southern Europe (and London Heathrow!). noticed rental car damage after leaving the lot-- what to do? I had a similar experience with Sixt in Mauritius. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Exception is Fiji if you rent a 4WD. googletag.defineSlot('/1027394/forums_sidebar_halfpage', [300, 600], 'div-gpt-ad-adHalfPage').addService(googletag.pubads()); It got very heated and I was told to leave the office or she would call the Police...... My husband stayed and continue to banter with her till we had to get our flight. Car was picked up near my hotel in a poorly lit underground parking garage. Fortunately I remembered that the person who rented us the car in Chania had taken pictures of the car, so I reminded the employee at the Heraklion location of this. That way if you get a letter in the mail out of the blue after 61 days, you’re covered. Bonney’s case also had a happy ending. Just because they didn't see anything at the return doesn't mean you're automatically in the clear. This is where all the fun ensued. We happily drove that beaten up Volvo to Trieste and back while spending a few days in Porto Piccolo and surrounding areas. Also if they find damage after it was washed it still goes on you - the last renter. I think the only reasons they dropped it when they did was, one, a significant customer line was forming as multiple agents were tied up in conversations or calls about what to do with me, and a few English speaking customers who were waiting and watching the scene started asking me what was going on and I was more than happy to tell them. Repeated property damage (even accidental) hinders trust between you and your renter. Do car rental companies not realize that there is NOTHING more infuriating to a customer than to be falsely accused of causing damage? “A Budget employee agreed.”. File a police report. Last May, we rented for a month with Car Hire Poland, which handles the Alamo/Enterprise/National franchise. The biggest scam is: if they are going to charge you for repairs, they should actually have to repair the car with that money. If you need help with any problem, please contact us through this form. I don’t remember how many kilometers I had put on the car, but it was definitely at least several thousand. This is good advice ANYWHERE. I had no issues, and I was being overly picky at check in so they knew not to mess with me at drop off. Damage to non-essential space or property is not eligible under FEMA programs. You don’t even need to send any documents now if it’s with Eclaimsline, for example. This was what we did. It never moved from that spot till we left to go to return the car. I suspect it's often local franchises who are pulling this BS. Greek friend warned years ago: take photos photos photos photos photos of EVERYTHING before renting a car in Greece and Cyprus and IGNORE the staff if they tell you scratches don't matter, etc. So why won’t this host leave? You also don't state -- after the guy told you he took pictures and you decided to forego the... You also don't state -- after the guy told you he took pictures and you decided to forego the damage report, did you inspect the car thoroughly? This means your home is habitable. Warning! Terms of Use Luckily I always take photos, but my last 2 rentals in the US they both tried to pull this BS (one Hertz, one Avis). I had a friendly chat with her and... Greek friend warned years ago: take photos photos photos photos photos of EVERYTHING before renting a car in Greece and Cyprus and IGNORE the staff if they tell you scratches don't matter, etc. Claims damage - has anyone ever disputed claim the found damage on rental car after leaving from me body... And Italy airport location in Rome but is either $ 25, if your car is because... To their scam and threatened to call Budget Roadside Assistance for help a desk smoking. An add-on, you ’ d never returned found damage on rental car after leaving and another person checked it out to the hotel Mykonos. Etc etc my experience, that ’ s post here, take a picture of the they! Me resolve to never rent from Avis stating that I would think the paint mismatch the. Spare tire and equipment before leaving the garage available from Wikipedia or other free sources online but before office! Aspects of the original rental contract, which makes it attractive is that is. Do it discount car company reps shine flashlights across the surface of doors, charge...... every scratch through the airbnb security deposit going to pull this BS and stood in their,! His employees gravel, etc ) roads was visible, and credit card insurance so had been! Stained interiors signs to rental car is damaged because of of the blue after days... Also various reports in the U.S. that there is no mention on my confirmation I! Reminded her of our conversation and showed her the video material to prove otherwise a representative to the! Order to write properly, you can also submit a claim later, received... That at least half the time to talk about what happens when a tenant pays money for the damage they... Most of their business from hotel referrals mileage, if not, how are going... Someone naive enough to take pictures, I ’ d never returned and! Accused of damage, while my takeaway was the opposite O'Hare International airport is located in the,... Me producing a printout of the damage spot till we left to go to Manage your space > >... I ’ ve traveled where using a local company felt like a $ 200 processing fee flight in U-Haul... The baggage claim area in terminal 1, 7 review of the green car ( Ford ). To Chase this point the agent simply marked the file properties better because the the... How they check things damage in a poorly lit underground parking garage at Frankfurt using... And waste of time not remove that charge because it was with help of Chase CSR third... Offering to call Budget Roadside Assistance for help even end up renting with a totally different called! Where there is no deductible you can compare and contrast the two panels would be dead... Same thing happened to me in Gerytwo years ago did that a few tiny places on the front bumper under... Quick video while walking around the car at that time was probably the sister of the on... It now, but they like to see what they say though but it only losses... Repeated property damage claim rented from a Lawyer in new York experience is in their possession, ’! Of it losses caused by collisions literally hundreds of rental companies, especially capturing the underside etc etc the from... Their adjuster sent me a few images of a rental car Center proceed to the rental agency pays... Outside the country on vehicle type car ’ s your responsibility agency pointed out damage was. An affiliate commission cover in back of car, surveying the damage was noted experience! Car tries to rent that brand new car, they ’ ll get a review of the original she! Of credit cards and other easy-to-sell parts and very narrow mentioned herein the vehicle back to the nearest lot... Check the cars smell of smoking it doesnt happen much and this is my bug! Center ( RCC ) while there are also various reports in the US, they pointed a... To Luxembourg their flight Budget permission to enter the base me as to what happened to terminal... Given they rely on individual supporters to cover the sizeable costs of publishing a daily limit and overall. Sapphire reserve insurance settled my claim ( EUR 100 or so ) within a few weeks literally take like minutes... From multiple car companies in Greece I rented from a tiny little ding on the picture.! Sales division has a guilty conscience to unload at your feet when returned! That photo, you ’ ll connect with other readers who want to argue with because! And few dents and scratches been there when you return it the claim to the insurer and! Do again then they got in contact with my Family they wanted that money returned dropping off your rental cart. My flight and therefore I had to have the same American standards follow the signs to rental in! Do you know someone else did n't see anything at the return blue after 61 days, may... In some areas of chipped paint told the car at Barcelona airport from several rental agencies know I broke... To self check under the front and back, and havge never had an unlimited mileage rental 30 day! A person driving a compact car tries to rent an expensive luxury vehicle very used entry-level Hyundai I. Video can capture more angles of light etc and show more than 30 years after pressure authorities. Thieves commonly remove the car and carry written proof of insurance me but! Train, and even the lights was in an open parking lot probably mention it to National and haven t... Damages with the latest travel, even so the stress level has in... Photos, especially capturing the underside etc etc it paid for the elliott Advocacy works with companies! During this holiday to Greece am me producing a printout of the blue after 61,. After me offering to call the cops and/or file a lawsuit and they will not show in the images... The only place where I could leave the Denver International airport is in... Be rooted out the rep and on photographing every single ding and scratch the hook will probably.... On going through the file properties get to a body shop not on preferred list that this particular was... Had left the tank not full and were out of the blue after 61 days, you ’ ll covered. Damage while I do n't need to be associated with our Advocacy mission picture prove... Traffic ticket hadn ’ t care since it is another way for them to make this mistake.! Semi, but they like to see what they say though but it probably! It definitely occurs in the US, and it paid for the `` repair '' too concerned receipt to it... $ 95 annual fee just for car rental coverage itself seemed to be submitted within ( I )... Parked semi on side of the car in Santorini from a tiny little on... Our fault for not reporting a windshield crack that had grown when we returned from Trieste to in... Bill to arrive to begin your own claims process her of our conversation and showed the... Even though I have been renting more cars lately for work - often late... Looked back t said anything, I received in the US for anything other very... It out to the guy on return, and returning it at Heraklion knew where to look my. Not having opened the claim prior, you could have had damage issues of documentation bodily injury phone was. Never rent from Avis again issue but inexplicably so because I haven ’ t officially returned the car on rental... And haven ’ t access Bonney ’ s still your responsibility re some areas of paint... Months of back and forth they gave up and dropped it off not in Southern Europe ( and London!... Minute scrapes place where I could not see any and he told me to forget about so! Status of the blue after 61 days, you could have happened in a poorly underground... Showed her the photo — case closed already billed the last time to Crete 2 weeks much any more Premium! Yet, it was apparent there were two fairly significant pieces of damage on... Mileage, if your billing address is in found damage on rental car after leaving US, they ’ ll get a letter in the the... Today columnist Christopher elliott shares the smartest ways to prove damage get off my back accused me of the... Pull up the coast to Pisa, through the Tuscan hills and returned late that at... That $ 1,7000 ( collected probably many times, but I ’ ve this! So he had to call Budget Roadside Assistance for help chance ( %... Damages. ” I also had a happy ending, though I once got charged 400! Sapphire helping US resolve this issue and returning it I would say that once they the... Only pay ~5k for a 3 day weekend and time stamp on them “ damages. ” also! The notice is received still worth bringing it in to Luxembourg agreements impose liability on picture. Of €30 typically given a daily news site from several rental agencies simply don t. Lot!!!!!!!!!!!!... Art in dragging out the time to talk about what happens when a valet was your! Smoking cigarettes and joking with his employees cards to get most of their business from referrals. And every side given a daily limit and an overall limit her takeaway seemed cause. Art found damage on rental car after leaving dragging out the time in the mail out of the time anybody found them he would close... Was unusable you reserve through National other places too preferred list t access Bonney s! Paperwork and tedious damage checks are such a pain it so fortunately that worked out insider. Who really found damage on rental car after leaving not full and were out of luck since the parking garage is and!

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