Then open the new text document in a simple text editor, such as Notepad on a PC or TextEdit on a Mac. Their duties include developing code, creating applications, customizing websites based on client needs, and making sure projects are completed in time and within budget. Past Experience. Data shows that resumes over 600 words are 43% less hireable . Develop and monitor key metrics to improve operating processes and apply control procedures which will result in permanent corrective action, yield, and productivity improvement, 8-12 years experience implementing contemporary process improvement methodologies in an Operations environment, preferable in the PBM or Pharmacy industry. This will give your resume an instant boost and ensure employers take notice of your valuable experience. Collaboration with Technology, Operations, Project Management, as well as business partners, will be critical to ensuring successful project delivery, Communications skills: Candidate must possess potential to develop strong written and oral communication skills to document and explain their work, Experience in mortgage banking operations and technology, including data management and document strategy is preferred, but not a requirement, Solid knowledge and comfort with Excel and PowerPoint/PitchPro, Drive overall implementation of business process improvements throughout NORESCO, Educate and train leaders and employees on business process improvement tools, methods and metrics, Support NORESCO business process improvement activities by assisting with interpretation and implementation of ACE criteria, training, and certification requirements, Plan, lead and facilitate business process improvement events, such as Value Stream Mapping, and Kaizen bursts, Provide regular direction, coaching, training and mentoring to a team of business process improvement representatives from each of NORESCO’s functional departments, Collaborate with employees on reducing process lead times, improving the cost of poor quality, first pass yield and on-time-delivery, Lead and participate in benchmarking activities inside and outside of NORESCO, Conduct internal gap analysis and assessments, Interface with external customers and collect and report on Market Feedback Analysis, Interface with UTC’s World Headquarters’ ACE office, participate in audits, and provide accurate reports upon request or via standard updates, Drive productivity improvements and reduce non-value adding expense, Identify and support the development of new capabilities, Identify / develop metrics to best manage the organization, Help define and construct firm wide process architecture, Lead end-to-end mapping of all core and sub processes, Lead delivery of work stream(s) as part of major change programs and process improvement projects across City National Rochdale, Gather, model and analyze data to test hypothesis and size opportunities, Partner with stakeholders to create and launch tactical implementation plans, 5 years of experience at a management consulting firm or in an internal consulting, process re-engineering, or change management role, 5 years of experience in Asset Management and/or Financial Services, Six Sigma green belt or above, or LEAN experience required, Bachelors Degree Required, Master Degree Preferred, Analytical skills - Candidate must be highly analytical with experience in collecting, analyzing, and synthesizing data from multiple sources using Excel, Project management skills - Candidate must be able to manage multiple workstreams, create workable workstream plans and execute on such plans, Communications skills - Candidate must possess excellent written and oral executive-level communications skills, Coordinate and conduct process mapping sessions with appropriate LOB SMEs, Control Officer and other parties as required, Document new processes and update existing flows according to mapping standards via iGrafx, Document risks and controls related to each process and add those data elements into iGrafx, Maintenance of process maps according to standards, Obtain all required approvals for publication of process map, Quality review, maintenance, project management, and education of iGrafx to support the PCOE and firm wide users, Experience with conducting process modeling/process mapping sessions and all other relevant process mapping work that may result from those sessions, Compliance, Operational Risk or Audit background preferred, Excellent written and verbal communication skills with proven ability to work with senior management, Advanced working knowledge of iGrafx or comparable BPM tool, Superior Visio, Excel and PowerPoint skills, Proven track record of delivering results on major projects/programs, Support the planning and execution of End-to-End diagnostic analysis of various operational processes impacting front line sales and service officers, with the goal of recommending enhancements to improve the overall customer experience. Why does this season have two different names? Ability to gain consensus and commitment within cross-functional and cross business unit teams to execute and quickly implement the identified changes as well as to “evangelize” process improvement thinking throughout the corporation, Develop a culture of operation excellence and process improvement within the environment, Bachelor’s degree in Business Systems / Management / Quality or related field; or equivalent combination of education and experience, Five years or more of Project Management experience preferred, Four years or more of Six Sigma Green Belt experience preferred, Certified Six Sigma Black Belt (CSSBB) strongly desired; or agreement to obtain, Certified Project Management Professional (PMP) strongly desired, Certified Risk Management Professional (PMI-RMP) desired, Demonstrated leadership ability including having led multiple teams that achieve significant process improvement gains, Proven ability to interact positively with a broad range of people and roles (strong people skills), Strong analytical ability coupled with the ability to provide objective feedback and accurate root cause analysis, Excellent project management skills, including the proven ability to adapt to a dynamic project environment managing multiple concurrent projects, Understanding and utilization of Risk Management concepts and processes to proactively drive quality, process and performance improvement efforts, Proficient in Windows including Excel, Word, and PowerPoint, Work with functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas. MS PowerPoint, Word, Excel, Visio and BlueWorks. The trick is knowing how to add lines in Word the correct way. This is a particularly important word to include in a resume for a management position. (Preferred – Work Experience in lieu of accepted), Minimum of two years of progressive experience in an office environment, Demonstrated ability to prioritize and organize simultaneous workflow duties, Minimum of 2 years of experience in Government management (preferred), Provide strong leadership, partnership and subject matter expertise to multiple cross-matrixed teams to ensure the data quality exists in CDQI systems, Asses / Analyze current data processes and flows of existing systems from Data quality stand point with the goal of providing input on improvements, Develop and blend technology and business strategies for CDQI new market assessments, strategies and implementations, Supports Leadership with presentation planning, developing and effective communication by utilizing data and metrics applicable to the CDQI program, Partner with various Optum organizations to develop a CDQI data quality strategy, Engage and mobilize internal / external matrixed partners, vendors in the execution of data sources and data rules / logic that meets key technology initiatives, Drive collaboration and execution on risk and quality related initiatives, Provide leadership across the CDQI teams, Local IT, and Optum IT, Manage 1-2 direct reports with expectations to grow the team over time, Develops sound business intelligence requirements (e.g., standard / ad hoc reporting, dashboards, scorecards, visualization, analytics), Leads and develops programs to identify and analyze applicable source data (e.g., internal / external data feeds, systems, databases, “sources of truth”), Develops design data flow (e.g., data acquisition, formatting, dependencies), data models (e.g., relational / dimensional, logical / physical, new subject areas), and partners with business partners to ensure data standardization (e.g., enterprise standards), Leads the design / definition of data validation rules and transformation logic (e.g., ETL), Drives business intelligence / reporting solutions as defined in technical specifications, Ensure that operational documentation is updated to include system maintenance / update changes, 10+ years of experience in the healthcare industry, 10+ years of administrative / leadership experience (work in the payer and provider fields both a plus), Demonstrated ability to work in a highly matrixed organization, Demonstrated ability to bridge clinical, financial and administrative priorities, personnel, and skills, Strong interpersonal skills and ability to build relationships, Strong presentation, writing and negotiation skills, Demonstrated leadership and management skills, Willingness to travel up to 75% or as determined by business need, Familiarity with government pay for performance programs, Six Sigma / PMP certification and / or exposure, Strategy and Planning: Plan, develop and refine the overall service excellence and process improvement strategies to be implemented across all the clinical applications Support. Delivered to your inbox! Valuable qualities: inquisitive mind, great communication skills, a willingness to understand our business and culture, and a passion for getting the details right, Proficiency with MS Office tools (MS Excel, MS Word, MS Power Point, MS Access, MS Visio), Manage the core PI team including performance reviews and hiring. You should see that a style called "Heading 1" is selected - that means the text you selected is of the "Heading 1" class. If you're not sure where to insert power words in your resume and cover letter, highlight each verb and find a strong synonym to replace it from the above lists. Lead and coach to ensure participation and buy in from employees to sustain improved process, Develop work plans, schedules, project estimates, resource plans, and status reports. Accountable for performance metrics and directs escalation procedures to ensure that the business requirements are met, Interacts with senior management in the development and understanding of strategies, determines and leads the initiative to develop the service levels and performance metrics to support the strategic direction, Directs the development, implementation and evaluation of accounting systems and internal controls, and coordinates and manages the completion of various projects concerning these systems within areas of responsibility, Leads team responsible for analysis, support and process improvement for divisions under the CFO by identifying, evaluating, and implementing systems and procedures that are cost-effective and meet business requirements. Ensure there is standardization of processes across the fulfillment network and sharing of best practices between operations as the network expands, Responsible for leading, developing and building out a team, Partners with the Sr. T o learn how you can emphasize your strongest IT proficiencies, view this sample resume for an experienced systems administrator that Isaacs created below and download the experienced systems administrator resume template . If the list or library that contains the item for which you want to view the workflow status is not already open, click its name on the Quick Launch. Also you 'll be owning the performance, cost and quality KPIs of the BPO teams across the region, You will be leading coordination calls with local Heads of SSU in order to follow up progress on rolling out process improvement initiatives, You will be identifying leads on how to improve these KPIs without impacting negatively other business KPIs (customer NPS for example), You will be gathering specifications for the development team in order to integrate successfully the SSU process into our Seller Center platform, You will work with automation and development teams to ensure delivery, testing and accuracy of developments as well as identifying and planning further developments, Challenge BPO companies on their KPIs, manage the contractual relation, Travel to BPO locations in the 6 ventures throughout South East Asia, Update the management team on weekly progress, Gather specifications for SSU integration in Seller Center, Contact Center Performance (Productivity, # Sellers live, Seller satisfaction), Contract management, weekly follow up of KPIs with BPOs, Develop new ways of optimizing contact effectiveness, cost per call, overall cost of operations, Provide support to country team during the outsourcing process, Ability to coordinate with remote teams in English, Ability to gather functional needs and design specs, Ability to coordinate with technical teams, Ability to analyze a process's performance, Ability to understand seller's expectations and experience, Ability to coordinate with outsourcing companies, Ability to navigate in an international environment, Ability to understand seller behavior and call center agent behavior, Masters degree in Computer Science or Business Adminstration with a specialty in Technology management, Previous experience in process improvement (1 year), Experience in Contact Center (management level), Experience in data analysis and reporting, Basic knowledge of telephonic systems and call distribution models, Experience as a coordinator (Project manager), 25% - Accountability Category #1: Portfolio Leadership, Governance and Control, 25 % - Accountability Category #2: Project Execution, Value Realization, and Measurement, 25% - Accountability Category #3: Capability and Culture Development (Collaboration), 25% - Accountability Category #4: Business Partnership and Stakeholder Management, Continuous Improvement Training – Yellow, Green, Black Belt, Bachelor’s degree or higher or 5+ years of Protein Experience, Interpersonal skills – the ability to bring numerous groups together to solve complex opportunities, Ability to lead through Influencing others, Project Delivery Process Experience (PDP), Broad Business perspective/business acumen, Provide business process improvement consultancy for business stakeholders, Provide support to identify productivity opportunities and create annual productivity plans, Support a global process leaders and teams to drive execution of identified Reengineering projects across centers, including all work stream projects, Assist in coordinating internal project teams in the identification, design and delivery of process improvement initiatives, Provide project management support both on own and others project’s needs, Identify potential projects, issues, risks, and facilitate remediation, Assist in conducting current state assessments by process mapping and develop future state designs for various processes, Monitor, track and report the financial impact and execution thru the year for the business stakeholders, Partner and collaborate with others to ensure business case/cost benefit analysis is in line with business objectives, Provide structure, develop overall plan, ensure delivery against the productivity plan and institute corrective actions as necessary, Provide support to execute existing productivity programs and develop/implement any new programs to achieve required targets, Provide required deliverable updates, reviews and other required communications, Provide progress report to key stakeholders regularly and ensure effective execution and achievement of reengineering productivity targets, Perform continuous business process performance measurements to identify current baseline for further process improvement activities, Support and uphold Citi Leadership standards and ethics, Support and contribute to a positive and collaborative team environment and culture, Support cultural process improvement programs, including process improvement training, coaching and development, Support and contribute to a “zero operational errors” culture, Minimum 7 years of project management experience in process improvement / continuous improvement for a global corporation/organization, Education: Bachelor degree in Industrial Engineering, Finance or Business fields preferred (or equivalent experience), Fluent in English and Spanish (Written/Verbal), Process mapping, automation, and streamlining processes experience, Strong reporting and analytical skills, including the development and reporting of performance metrics, Project Management Certification or Certified Lean Six Sigma Black Belt or similar certification preferred (American Society of Quality is a Plus), Highly proficient in the use of desktop tools and software such as Excel, Outlook, SharePoint, and PowerPoint, Strategic thinker with attention to detail, Ability to plan work systematically and practically, without compromising productivity, Ability to analyze complex information and evaluate results to choose the best solution to problems, Ability to adapt to constant changing needs of the business, Ability to own deliverables, related responsibilities and address challenges, Valuable qualities: inquisitive mind, great communication skills, a willingness to understand our business and culture, Proficiency with MS Office tools (MS Excel, MS Word, MS Power Point, MS Access, MS Visio, Basic SharePoint, Outlook), Designing, implementing, maintaining, managing and continuously improving the quality management program for the front end and fulfillment pharmacies, Working with other Quality, Audit, Compliance or Operations teams as appropriate to identify and share trends related to process, control or quality weakness and address the trends through process or technology improvements, Performance management of the Pharmacy Quality Management team, Communicate the results of pharmacy quality management activities to relevant Operations and other internal leadership as appropriate, Drive standardization of quality processes across the front end and fulfillment pharmacies, Participate in client, internal or external audits as necessary, Other special projects or duties as necessary, College education required (bachelors, masters or professional degree), 8-12 years in PBM or healthcare industry preferred, 10-15 years in home delivery operations preferred, Understanding of technology tools useful in efficiently gathering, collecting and trending results of work a must, Existing knowledge of Express Scripts systems supporting client and patients (i.e., HDS, Compass, FileNet) preferred, Skilled in audit and/or quality principles a must, Familiar with industry medication safety, error categorization methodologies, and industry trends in quality, client and consultant audit focus, Able to manage multiple projects simultaneously, Able to think creatively, improve existing processes, and create new processes from conception through implementation, Able to share difficult results or messages with tact, Previous experience in people leadership, especially experience leading large teams comprised of indirect and direct reports, Proven ability to speak with and work across all levels of the business, Ability to manage multiple tasks within deadlines, Knowledge of process improvement methodologies (e.g., Six Sigma, Lean, Kaizen, and Workout tools), Strong PC Skills: Excel, Word, Powerpoint, Outlook, Visio, MSProject, Ability provide exceptional client service and quality outputs through all phases of project and engagement management for multiple clients across a variety of projects, Excellent analytical and problem-solving abilities, with a strong financial, operational, or technical background preferred, Experience with business process analysis and improvement projects, and/or use of analytical techniques and tools, Internal audit experience, with a focus on consultative recommendations to business processes and controls, General business knowledge in various functional areas (e.g., finance, HR, payroll, registrar, bursar, grants/program management, IT) and/or the not-for-profit/higher education sector; note: although not-for-profit/higher education experience is preferred, individuals with backgrounds in other industries but with an interest in NFP/HE are encouraged to apply as well, Ability to engage successfully and simultaneously on a variety of projects, including business process reengineering, operational assessments, internal audit, and enhancements to financial/operational controls, Practical exposure to the application of information technology to address business issues is a plus (e.g., IT assessments and strategy, project management, as well as system evaluations); exposure to not-for-profit and higher education systems would be of particular advantage, Interest in assisting with business development activities, Bachelor's degree in Accounting, Finance, or related field. (Required), Minimum of 2 years of experience evaluating, planning, or implementing process improvement plans. E-Mail: email@email.com. Lean, Lean six sigma, Six sigma), Familiarity with Project Management and SDLC processes and activities, Familiarity with establishing business measures and use of quantitative data analysis techniques, Intermediate to Advanced experience in using Microsoft Office Suite especially Excel and Powerpoint, Effective project management and planning skills, Effective communication and coaching skills, Demonstrated understanding of change management principles and practices, Lean Six Sigma or Six Sigma Black Belt or other similar process improvement qualification, Proven track record in execution of process improvement, process design, process monitoring projects, Appropriate tertiary qualifications in mathematics, statistics, business, insurance and/or finance desirable, Functional Report to the Costa Rica Re-engineering Head. 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