The installation was very simple, and they even gave unlimited calling. However, the type of system you choose affects where that PBX equipment is physically located.ÂIn addition to all of the calling features today's phone systems offer, some providers offer unified communications systems.

That’s why the phone systems we recommend for expanding businesses work for both small and medium-sized businesses. That means their systems are down for just a handful of minutes each year.Each time we contacted the company, we were greeted by helpful representatives who provided us detailed answers to our questions. We would have felt more comfortable knowing that all of their agents are on the same page.For example, a service plan that includes the basic features, like unlimited calling, voicemail and caller ID, and call forwarding might be $25 per user, per month, with an upgraded plan that includes more advanced features such as automated attendants, call recording and ring groups costing $35 to $40 per user, per month.ÂCall-management features include call history, call park, auto reject, auto divert, call queues, call routing, call waiting, call transfers, caller ID, do not disturb and Find Me/Follow Me. Four-line systems are typically not as robust as cloud-hosted VoIP systems as they don't include the wide range of features those business phone systems do.ÂAnother expense users of either type of system could incur are for toll-free numbers. It's important to know what your full bill will be before agreeing to the deal – not just what the service charges are. Knowing that support for these systems is diminishing, the organizations they are best served for are those with an in-house IT team that is skilled with these systems and can handle the maintenance and upgrades on their own.ÂAnother benefit is that the system can connect with each employee's mobile phone.ÂThere are some smaller monthly fees with on-premises phone systems. You aren't relying on anyone else to make sure it is running, and you can configure it to your exact specifications. There are a few different types of telephone systems suitable for small office or business use: multi-line, VoIP, PBX, and Cloud-basedphone systems. When someone calls that number, their office phone, or any other phone they are having their calls forwarded to, will ring.Â"Ooma was very simple and a great option for us until we decided to upgrade our needs," Kelly told business.com. With the conference bridge feature, which is included at no extra charge, each employee can hold their own conference call. But don’t stress—we’ve found the best phones for all kinds of small businesses.Virtual sounds like something from the future, but it’s actually an updated version of traditional PBX systems. Additionally, it integrates well with existing CRM systems and offers contact center services.Custom pricing is available for businesses with more than 100 employees. Since the hosted PBX equipment is stored in the cloud, there usually aren't any large installation or setup costs. Cloud-based VoIP phone systems typically cost between $10 and $75 per user, per month.  Second, how you want to host the system – on premises or in the cloud?ÂOther CRM features include contact management tools, workflow automation, email case routing, account alerts, sales and service reports, and custom reports.In addition, VoIP providers make it easy to add new users. In some instances, representatives took the time to demonstrate the different features. First, what type of phone connection do you want – landline, VoIP or virtual? The cost of only the CRM ranges from $15 to $45 per user. The representatives we spoke to said for a business with 20 employees that wants the two services packaged together, one can expect to pay about $55 per user, per month, or about $40 per user, per month when signing a long-term contract.The process of choosing a business phone system requires you to answer a couple of questions. For example, one rep toggled back and forth between a regular connection and an HD connection to show us how much clearer the sound was, and put us on hold so we could hear the on-hold music and announcements. The cost of just one business landline can run anywhere from $50 to $100 per line. They spent as much time as we needed explaining how the system works, its features, uptime stats and pricing. While there has been a steady move to the cloud by businesses in recent years, research shows this march to hosted systems will increase in the years to come. ÂWe were also a little disappointed with the live chat service we received. On-premises systems are typically used by larger organizations that can afford the upfront fees.ÂThe biggest benefit of the mobile app is that users can make and receive calls from their business line.

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