“Then hopefully Duke can focus on ensuring this doesn’t happen again and we have a better process moving forward.”To date, the Public Staff has received just over 180 complaints, a figure that tracks with Duke’s numbers, according to Duke spokesperson Randy Wheeless. Your browser is out-of-date! It has increased our energy efficiency.We recently had A-1 Insulation install blown-in cellulose insulation in our attic. How Will the Duke Energy Carolinas and Duke Energy Progress N.C. The utility then takes 10 days or so to review the applications to make sure they’re complete and sends a second email letting customers know if they qualify for the rebate or the waitlist.Some customers “self-admittedly struggle with technology,” Pendry said. “But at the back end, forms were getting jumbled.”According to Yes Solar, one customer submitted their application 9:03 a.m. on Jan. 2, but was immediately waitlisted.

Demand this year was comparable to the last two years of the program. It has increased our energy efficiency.We recently had A-1 Insulation install blown-in cellulose insulation in our attic. For an average 6-kilowatt (kW) system, that’s an extra $6,000 in your pocket to help cover the cost of going solar. Once we receive it, you will get your money in the mail. “The Rebate Team will be following up by email …”But on Jan. 2, many customers never got that vital confirmation email. So if you’re planning to upgrade your air ducts or replace any of these energy-hogging appliances, be sure to take advantage of this program. Update your browser to view this website correctly.Update my browser now × Discover eligible rebates of up to $150 from energy providers and other savings on Nest products. Ninety-six percent of his customers got rebates last year, he said. Duke Energy is one of the top energy providers in North Carolina serving over 2 million households. “When there are significant technical glitches, it hits them harder.”But many who sought the rebates — especially those depending on them to pay back loans — are in a more precarious financial position. “It was a whirlwind,” he said of Jan. 2. Use less energy and lower your monthly bills with a new ENERGY STAR certified variable-speed pool pump and get a rebate from Duke Energy. Starting January 2020, if you are a Duke Energy or Duke Energy Progress Customer, you have the ability to receive a rebate for adding a PV Solar Power System to your home or residence.

It could come from a number of different places,” he added.“We’ve asked the [North Carolina Sustainable Energy Association] if they know of any customers who’ve been inconvenienced,” Wheeless said, referring to the state’s nonprofit trade group. Update your browser to view this website correctly.Update my browser now × “Duke has not provided us with an explanation of what went wrong or responded to our request for more information about the status of rebate applicants,” Peter Ledford, general counsel for the group, said by email. But Scott never got an email.

Duke Energy collaborates with independent organizations and companies that assist with the delivery and operation of Duke Energy programs. Such specifics are … Find rebates, rewards and new ways to save. “We followed up with the installer community, making sure that they were aware that we had some issues.”There’s a chance the Public Staff or other customers will file formal complaints with the North Carolina Utilities Commission, which could require a revised system in 2021. “It’s a big step forward,” supporters say, because fleet vehicles drive more miles than the average private car.Duke is supposed to copy solar installers on these communications, and that system broke down, too. By 9:06 a.m., she says, she’d finished the application. “We had customers who definitely followed the rules,” Wheeless said. Energy efficiency programs are available for both new construction and retrofit projects.  I was extremely satisfied with the professionalism of Brett and the quality of the job!

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