Over 9000 customers just on one website, I’ve purchased actual Google email addresses & added the appropriate things to not have my newsletters go into spam. When you cancel services, each service must be cancelled separately but they never tell you that and keep quietly charging you for months, knowing you are not using their services, and when you finally cancel it all they still charge you a termination fee. So we contacted the banking ombudsman who agreed that they would step in if we didn’t get satisfaction – we did eventually get them to stop billing us, but it was not easy – we had to phone and threaten them with legal action backed up by the ombudsman.Now we have an oscommerce site on our own server. Google will knock you down in the algorithm if your pages don’t load quickly enough, and customers will drop off. This made things so much easier for me with updating products, images, information and SEO info. I’ve sent this directly to our Product team for their review and to begin adding this functionality to our roadmap. I accessed server of my web site (nothing to do with volusion) with the same ftp programs (I tried two programs) and my web server’s timestams are precisely correct. Volusion has 3.3/5 stars on G2 and 4.2/10 stars on TrustRadius. Apparently, I was suppose to also cancel with Volusion Merchant department which no one mentioned to me. They suck. All Rights Reserved.For those without coding abilities, there is Volusion’s easy editor.

Hire Volusion to create a site on their platform and be prepared to pay for it.

My “supposedly” dedicated account rep that I was paying for did not contact me for 3 months. While V1 is still available, Volusion has switched its focus to V2 (now called VOLT). In short, they falsely advertise their fees, don’t give a statement to see what they are charging, and rope you into a 3 year commitment with a ridiculous cancellation fee and will NOT work with you on anything.Terrible company. After waiting on hold for a ridiculous amount of time, they told me I had to send an email and that they couldn’t answer any questions. I have also used Bigcommerce. It’s not in the product name. I was led to believe it would be $35.00 per month. Then it was “well Volusion isn’t optimized for IE, you need to use Chrome.” So I downloaded Chrome. They charged us for services we didn’t use. They had me calling Godaddy support for 3 days saying they werent directing the nameservers correctly. 1. All told, I was out $300 by the time I was done with Volusion and got nothing for it. It’s not like this is my first time editing css files.

She finally agreed to credit me with the difference between the agreement and the charge for the last statement only. Here are the most relevant, recent, and recurring complaints:Volusion works to maintain site security for users and its customers. It’s an empty hole where no idea ever comes out nor gets addressed. Does your system allowed more than 100 variants? Finally reached a manager who did nothing to help us just said that certain credit cards are billed more than 2.15% based on the customer’s rewards. However I’ve found the interface a bit difficult to learn – especially if you don’t use it everyday.

Is there an ecommerce platform out there that actually works as advertised?Thank you so much for your detailed review. For 48 hours on this important holiday weekend, we repeatedly had customers call us stating that they couldn’t process their order on our website. If you're a mid-sized company looking for all-in-one e-commerce platform, get started with Volusion.Looking for the best tips, tricks, and guides to help you accelerate your business? If they order just one of that category then they qualify to use the code even if they didn’t reach the minimum for that category but ordered other items. That came with free SSL for one year, but I want to migrate my store to somewhere else soon because of A. questionable server stability B. poorly made templates/design (all of them suck). I provided everything needed in detail and was also told that the slider and additional category images could be added at no cost. There is a form to fill when you connect your FedEx account with Volusion program.

I finally found and made an agreement for several hundred bucks a month and a profit share (3% of all sales using previewers) with a company to do the custom previewers. We get a lot of orders that customers don’t finish the Paypal process because they think they’re already done when they get the confirmation. Plus, you get a free two-week trial to make sure Volusion is a good fit before you commit. However, I am leaving them and would never consider them nor recommend them to anyone. Basically, the coding is very sloppy. Rip me off from the monthly merchant credit card service. I have to say their customer support has gone from a 10 to a 1 in quality the past year. Horrible service. We were down for 3 days during the Xmas season rush. Let me point out that the world doesn’t rotate around Microsoft Excel.

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